FAQs

Mizo.pk – Frequently Asked Questions (FAQs)

1. What is Mizo.pk?

Mizo.pk is an online shopping store offering quality products at affordable prices across Pakistan.

2. How do I place an order?

Simply browse the products, add your desired items to the cart, and click Checkout.
Provide your details, choose a payment method, and confirm your order.

3. What payment methods do you accept?

We offer multiple payment options, including:

Cash on Delivery (COD)
Bank Transfer
Easypaisa / JazzCash
Debit/Credit Cards (via secure payment gateways)

4. How long will my order take to arrive?

Delivery time varies by location:

Major cities: 2–4 working days
Other cities: 3–7 working days
Remote areas: 5–10 working days

5. How much is the shipping cost?

Shipping charges (if any) are shown at checkout.
We may offer free shipping promotions on selected products.

6. Can I track my order?

Yes. Once your order is shipped, you will receive a tracking number and courier details to track your parcel online.

7. Do you offer Cash on Delivery (COD)?

Yes, COD is available across most cities and towns in Pakistan.

8. What if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or incorrect:

Contact us within 24–48 hours
Share photos or videos
We will arrange a replacement or refund following our Return Policy.

9. What is your return policy?

You can return products within 7 days of delivery if they are:

Damaged
Defective
Incorrect
Not as described

Items must be unused and in original packaging.
See our Return & Refund Policy for full details.

10. Can I cancel my order?

Yes, orders can be canceled before shipping.
Once shipped, cancellation will be handled as a return after delivery.

11. Do you ship internationally?

Not yet. Currently, Mizo.pk ships only within Pakistan.

12. How can I contact customer support?

You can reach us via:

Business Name: Mizo

Business Number: +92 349-4893801

Email: mizo.policy@gmail.com

Address: Jahaz Ground, Sahiwal 57000, Pakistan