Refund policy

Mizo.pk – Return & Refund Policy

Last Updated: [Insert Date]

At Mizo.pk, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy carefully to understand your rights and obligations.

1. Eligibility for Returns

You may request a return if:

  • The product is damaged, defective, or not as described.

  • You received the wrong item.

  • The item is incomplete (missing accessories or parts).

To be eligible for a return:

  • The request must be made within 7 days of delivery.

  • The item must be unused, undamaged, and in its original packaging (including tags, manuals, and accessories).

  • Proof of purchase (order number, invoice, or screenshots) must be provided.

2. Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or incorrect:

  • Personal care items (e.g., cosmetics, skincare, grooming tools)

  • Undergarments & lingerie

  • Customized or made-to-order products

  • Digital products or gift cards

  • Clearance or “Final Sale” items

3. Return Process

  1. Contact our Customer Support at support@mizo.pk or via WhatsApp at [Insert Number] within 7 days.

  2. Provide your order details, issue description, and photos/videos (if applicable).

  3. Our team will review your request and guide you through the return steps.

  4. Once approved, the item must be sent back using a courier service.

  5. After receiving and inspecting the item, we will notify you of the return status.

Note: Return shipping costs may be the customer’s responsibility unless the item was damaged, defective, or incorrect.

4. Refund Policy

Once your return is approved and processed, refunds may be issued as:

  • Store Credit / Mizo Wallet Refund (fastest option)

  • Bank Transfer / Easypaisa / JazzCash refund

  • Original payment method (if applicable)

Refund processing time:

  • 3–7 working days after we receive the returned product.

5. Exchange Policy

Exchanges are subject to product availability.
If the desired item is unavailable, you may request:

  • A full refund

  • Store credit

  • An exchange for another product of equal value

6. Order Cancellations

  • Orders may be cancelled before shipping at no cost.

  • If the order has already shipped, cancellation will be processed as a return after delivery.

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product:

  • Report within 48 hours of delivery.

  • Provide clear photos or video evidence.

  • We will arrange a replacement or full refund at no extra cost to you.

8. Contact Information

For returns, refunds, or any assistance:

Business Name: Mizo

Business Number:

+92 349-4893801

Email: mizo.policy@gmail.com

Address: Jahaz Ground, Sahiwal 57000, Pakistan